Best Pre-Check-In Messages for Guests: A Guide for Airbnb, Vrbo & Booking.com Hosts

When it comes to short-term rentals, the guest experience begins long before check-in. A well-crafted pre-check-in message sets expectations, builds trust, and elevates the entire stay. Whether you host on Airbnb, Vrbo,Booking.com, or manage your own direct-booking rental, strong communication can make all the difference.

At JayzStays, a trusted property management team based in Omaha, we’ve learned that sending the right message at the right time boosts guest satisfaction and reduces avoidable questions. In this blog, we’ll share the best pre-check-in messages you can use to streamline your hosting process and deliver a five-star experience.

  • Why Pre-Check-In Messages Matter

    A pre-check-in message isn’t just a reminder—it’s an essential hosting tool. Here’s why:

    • Sets expectations about arrival, parking, access codes, and rules
    • Reduces confusion and unnecessary back-and-forth
    • Improves guest confidence and makes them feel taken care of
    • Boosts review performance, especially on platforms like Airbnb and Vrbo
    • Prevents issues by giving clear instructions ahead of time

    When guests feel prepared, they feel welcomed—and that leads to smoother stays.

  • The Perfect Timeline for Pre-Check-In Messages

    For optimal results, send:

    1. After booking confirmation – a warm welcome message
    2. 48–72 hours before arrival – detailed check-in instructions
    3. Morning of arrival – friendly reminder and last-minute support

    This structure works across Airbnb, Vrbo, and Booking.com bookings.

  • Best Pre-Check-In Message Templates You Can Use

    Feel free to copy, customize, and use these for your rental listings.

    1.  1. Booking Confirmation Welcome Message

      Subject: Welcome to Your Stay at Our Omaha Rental!

      Hi {Guest Name},

      Thank you for booking with us! We’re excited to host you at our rental here in Omaha. If you need anything before your stay—recommendations, early check-in info, or special requests—we’re here to help.

      Expect your detailed check-in instructions a few days before your arrival.

    2. 2. 48–72 Hours Before Arrival

      Subject: Your Check-In Details for a Smooth Arrival

      Hi {Guest Name},

      Your trip to Omaha is almost here! Below are your check-in details:

      ✔ Check-in time: {time}
       ✔ Address: {property address}
       ✔ Parking: {parking instructions}
       ✔ Entry code: Will activate at check-in time
       ✔ WiFi info: {network + password}

      If you have questions about directions or the property, feel free to message us anytime. We want you to have a stress-free start to your stay!

      Looking forward to hosting you,

    3. 3. Morning-of-Arrival Message

      Subject: Today’s the Day—Welcome to Omaha!

      Hi {Guest Name},

      We’re excited to welcome you today! Your smart lock code will be active at {check-in time}. If you’re arriving early or would like recommendations on restaurants, groceries, or attractions around Omaha, just let us know.

      Have a wonderful stay,

  • Tips to Make Your Pre-Check-In Messages Even Better

    To stand out on platforms like Airbnb, Vrbo, and Booking.com, keep these best practices in mind:

    ✔ Personalize the message

    Mention their name, trip purpose (if they shared), or a detail from their communication.

    ✔ Keep instructions simple & scannable

    Use bullet points. Guests typically read these on their phones.

    ✔ Link to guidebooks or house manuals

    Especially helpful for longer stays.

    ✔ Automate when possible

    Tools like Hospitable, Guesty, and Host Tools help maintain consistency and save time.

    ✔ Reassure guests

    Let them know you’re available, responsive, and local.

  • Why Work With JayzStays for Your Omaha Rental?

    If you’re a host in Omaha—or you’re considering listing your property on Airbnb, Vrbo, or Booking.com—JayzStays can help you maximize revenue while delivering a top-tier guest experience.

    We specialize in:

    • Full-service property management
    • Guest communication
    • Pricing optimization
    • Cleaning coordination
    • Listing setup 
    • Local Omaha expertise

    With JayzStays managing your rental, you get peace of mind while guests enjoy consistent five-star stays.

Sending thoughtful, timely pre-check-in messages is one of the simplest ways to elevate your hosting business. Whether you’re managing one rental or an entire portfolio, clear communication leads to happier guests—and better reviews.

If you’d like help improving your guest experience or scaling your Airbnb, Vrbo, or Booking.com listings in Omaha, JayzStays is here to support you.