Best Pre-Check-In Messages for Guests: A Guide for Airbnb, Vrbo & Booking.com Hosts

A pre-check-in message isn’t just a reminder—it’s an essential hosting tool. Here’s why:

• Sets expectations about arrival, parking, access codes, and rules
• Reduces confusion and unnecessary back-and-forth
• Improves guest confidence and makes them feel taken care of
• Boosts review performance, especially on platforms like Airbnb and Vrbo
• Prevents issues by giving clear instructions ahead of time

When guests feel prepared, they feel welcomed—and that leads to smoother stays.

For optimal results, send:

1. After booking confirmation – a warm welcome message
2. 48–72 hours before arrival – detailed check-in instructions
3. Morning of arrival – friendly reminder and last-minute support

This structure works across Airbnb, Vrbo, and Booking.com bookings.

Feel free to copy, customize, and use these for your rental listings.

1.  1. Booking Confirmation Welcome Message

   Subject: Welcome to Your Stay at Our Rental!

   Hi {Guest Name},

   Thank you for booking with us! We’re excited to host you at our rental here in . If you need anything before your stay—recommendations, early check-in info, or special requests—we’re here to help.

   Expect your detailed check-in instructions a few days before your arrival.

2. 2. 48–72 Hours Before Arrival

   Subject: Your Check-In Details for a Smooth Arrival

   Hi {Guest Name},

   Your trip to is almost here! Below are your check-in details:

   ✔ Check-in time: {time}
   ✔ Address: {property address}
   ✔ Parking: {parking instructions}
   ✔ Entry code: Will activate at check-in time
   ✔ WiFi info: {network + password}

   If you have questions about directions or the property, feel free to message us anytime. We want you to have a stress-free start to your stay!

   Looking forward to hosting you,

3. 3. Morning-of-Arrival Message

   Subject: Today’s the Day—Welcome to !

   Hi {Guest Name},

   We’re excited to welcome you today! Your smart lock code will be active at {check-in time}. If you’re arriving early or would like recommendations on restaurants, groceries, or attractions around , just let us know.

   Have a wonderful stay,

To stand out on platforms like Airbnb, Vrbo, and Booking.com, keep these best practices in mind:

✔ Personalize the message

Mention their name, trip purpose (if they shared), or a detail from their communication.

✔ Keep instructions simple & scannable

Use bullet points. Guests typically read these on their phones.

✔ Link to guidebooks or house manuals

Especially helpful for longer stays.

✔ Automate when possible

Tools like Hospitable, Guesty, and Host Tools help maintain consistency and save time.

✔ Reassure guests

Let them know you’re available, responsive, and local.

If you’re a host in —or you’re considering listing your property on Airbnb, Vrbo, or Booking.com—JayzStays can help you maximize revenue while delivering a top-tier guest experience.

We specialize in:

• Full-service property management
• Guest communication
• Pricing optimization
• Cleaning coordination
• Listing setup 
• Local expertise

With JayzStays managing your rental, you get peace of mind while guests enjoy consistent five-star stays.